As a lead designer, I am committed to advocating for the best design practices and user-centered design principles at the world's best private bank. By integrating user insights with business objectives, I strive to develop impactful and innovative solutions that enhance client satisfaction and drive organizational success
Key responsibilities
Collaborate with cross-functional teams and stakeholders to gather and integrate feedback, iterate on designs, and shape the strategic roadmap, ensuring alignment of project objectives with business goals and effectively addressing user needs
Regularly utilize user flows to analyze diverse use cases and produce wireframes, prototypes, and high-fidelity designs, fostering effective communication and team alignment to achieve objectives
Design and ensure the user interface adheres to the firm's guidelines and maintains consistency across all applications, while also meeting accessibility standards
Role
Senior UX Designer
January 2022–current
Due to privacy restrictions, I cannot disclose specific projects I am working on at JP Morgan. However, I can highlight my role and the impact I've made in leading various initiatives within the firm
.png)
Highlights
Business and stakeholders impact
Led the design of an internal client onboarding app, earning 95% positive feedback from advisors. The enhancements significantly improved efficiency, streamlined workflows, and reduced task completion times, resulting in a 25% decrease in technology support complaints
Diligently evaluate application features to implement strategic metrics that establish a robust standard for product development, empowering both product and business teams to assess their impact effectively and make informed, data-driven decisions
Collaborate with stakeholders to define requirements using low-fidelity sketches, greatly improving efficiency and clarifying user flows. This strategic approach empowers stakeholders to explore various use cases and enables the team to effectively tackle both simple and complex scenarios, resulting in substantial time savings and enhanced, future-proof clarity in requirements
Teamwork &
leadership impact
Proactively ensure that design is integrated into strategic conversations early on, prioritize discovery research, organize design thinking workshops to define strategies, and share user-centric ideas to identify business opportunities
Lead weekly design critique sessions within 11 team of designers to encourage collaboration and constructive feedback within the design team. These sessions enable team members to share insights and apply consistent UI patterns, streamlining workflows and improving project efficiency
Risk controls
Led the implementation of security measures to revalidate client information and eligibility for over 3,000 ultra-high-net-worth clients at the Private Bank, mitigating risks from inaccurate data and ensuring compliance with FINRA legal requirements
Let's collaborate. Together, we can build a better platform for all